RETURN & EXCHANGE POLICY
At Jody Home, we want you to feel confident when placing an order with us.
Eligible products may be returned or exchanged within 15 days of receiving your order.
1. 15-Day Return & Exchange Period
You may request a return or exchange within 15 days after delivery.
To be eligible, products should generally be:
- Unused
- In original condition
- Unwashed, where applicable
- Free from customer-caused damage
- Complete with original accessories and parts
- Returned with tags where applicable
- Returned in original packaging whenever reasonably possible
Items that show significant signs of use, alteration, misuse, or damage may not qualify.
2. Free Returns & Exchanges
We provide a 15-day free return and exchange service for eligible purchases.
For approved requests, our customer service team will provide the appropriate return instructions and available no-cost return method.
Return procedures may vary depending on the product type and customer location.
3. How to Request a Return
Before returning an item, please contact:
Please provide:
- Your order number
- The product you wish to return or exchange
- Your reason for the request
- Photos if the item is damaged, defective, incomplete, or incorrect
Our customer service team will review your request and provide the appropriate return instructions.
Please do not send items back without contacting us first.
4. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
We may request photos or other supporting information to help confirm the issue.
After review, we may provide an appropriate solution, such as:
- Replacement
- Exchange
- Refund
- Another remedy required by applicable law
5. Non-Returnable Items
Certain products may not qualify for return where permitted by law.
Examples may include:
- Heavily used products
- Customer-damaged products
- Altered or modified items
- Certain hygiene-sensitive products
- Personalized or customized products
- Items clearly marked as final sale before purchase
These exclusions do not limit any mandatory rights provided under applicable consumer protection laws.
6. Exchanges
If you would prefer to exchange an eligible item, please contact us during the 15-day return period.
Exchanges are subject to current product availability.
If the requested replacement is unavailable, we may offer another available option or an eligible refund.
7. Refunds
Once an approved return has been received and inspected, eligible refunds will generally be issued to the original payment method.
The time needed for the refund to appear depends on your bank or payment provider.
Original VIP Fast Shipping or other premium shipping charges may not be refundable unless the return results from our error or applicable law requires reimbursement.
8. Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We will make reasonable efforts to assist before shipment.
However, once an order has entered processing or has already been shipped, changes or cancellations may no longer be possible.
9. Consumer Rights
Nothing in this policy is intended to limit any mandatory rights available to customers under applicable consumer law.
If local law provides additional rights relating to returns, defective products, refunds, or cancellations, those rights will continue to apply.
10. Return Support
For return, exchange, or refund assistance, please contact:
Website: jodyhome.com
Email: customer@jodyhome.com